RETURNS: You must contact us with in 7 days of purchase to discuss a return. You must return the item in the condition it was sent to you within 14 days of purchase. Once item is received in original condition, we will refund the full purchase amount less shipping. Items you have had for a period of longer than 10 days and have made no attempt to contact us will not be accepted back or refunded.
SHIPPING COSTS: You are responsible for ALL Shipping costs- you are responsible for the return shipping and ChangingTreasures will withhold the initial shipping cost from your refund.
Refunds will be the purchase price only.
FREE SHIPPING: Returned items bought with free shipping will have the initial shipping cost incurred withheld from the purchase price. Your refund will be the purchase price minus the actual shipping cost we paid in your behalf.
BROKEN ITEMS: We always bubble wrap and carefully pack things so they won't break but if your item should arrive broken please send us as many pictures as possible of the box and any damage to it, all the bubble wrap and other packaging in the box and then of the broken item so we can send those off to the post office and make an insurance claim. You should keep everything in its original package until further instruction.
PLEASE NOTE: We DO NOT guarantee the bulbs in Items that have any sort of light due to the fact that the elements could be damaged during shipping but we DO check every item that has bulbs in them before packaging to make sure everything is in working order. Unfortunately if an item with a bulb is delivered to you broken, it is up to you to replace the bulb. Those items will NOT be refunded due to broken bulbs. Be assured we take extra caution packaging those items.
FINAL DISCOUNTED LAST CHANCE ITEMS: Items offered at a last chance final clearance discounted price cannot be returned.
(this doesn't include temporary sales, coupon codes or promotions, refunds are accepted)
ADVERTISED FLAWED ITEMS: If any item is advertised as flawed (chipped, cracked, missing parts or pieces, discolored, etc.. It will be offered at a lower price before any sale or discount. These items are also non-refundable.
SEALED AND BRAND NEW UNUSED ITEMS: If the item you purchased is still factory sealed or unused we will only accept returns if the item is in the same unused and sealed condition.
EXAMPLE: A brand new Unused Zippo lighter must not have had the seal/sticker broken, and/or have been filled with lighter fuel, and/or have the wick burnt.
EXAMPLE: A factory sealed item may not have been opened upon return. We cannot refund any new sealed item that is not returned in the same new sealed condition.
UNHAPPY: Please, if for any reason you are unhappy with your item(s), Just contact us within 7 days of purchase and we will make every effort to accommodate you.
Please contact us before leaving a 1 ,2 or 3 star review because once a bad review is left, no compromised can be made.